Questions that matter before the first return.
Most questions come down to safety, quantities, origin and the conditions behind a possible purchasing benefit.
Frequently asked questions
Does BatteryReturn only accept original iPhone batteries?
Yes. The current focus is on original iPhone batteries from business workflows. Other product groups require separate alignment.
Can I include defective batteries?
Only after advance description and approval. Swollen or thermally damaged batteries must not be shipped without individual consent.
Is there a minimum quantity?
There is no fixed public minimum, but smaller quantities need especially clear condition and model information.
When does the 20% or €1 benefit apply?
Only when an individual written offer issued after technical review expressly defines the benefit model, approved batteries, named products, validity and crediting.
Can I inquire from outside Germany?
Yes, as long as transport requirements, contacts and legal conditions can be aligned beforehand.
How quickly will I hear back?
After your inquiry arrives, we reply as quickly as possible with questions, approval guidance or an assessment of the next step.